How to edit a sales order after it's finalized
You can edit an order by clicking on the "Edit" button seen in the top right corner of the order page:
This will allow you to edit many of the fields on the order such as:
- order number
- shipping & tracking
- invoice details
- products (change quantities or remove items)
- add more shipments to the order
- move existing products to different shipments on the order
How to remove a product from an order
In edit mode you can remove an item by clicking on the 3 dots menu seen in the image below:
Product editing options
You can edit a product by clicking on its name:
A new screen will open up. Click on "Customize" to edit the pricing and quantities:
How to move a product to a different shipment
First, add the new shipment:
Next, select the product(s) you would like to move or add to the new shipment:
When you're finished editing the order don't forget to click the "Done" button!
Send a message to your customer
After you make any changes to the order we recommend sending a message to your buyer to let them know. You can do this by clicking on the Messages tab on the order page. Just type your message and click "Send Message":
