How to add another person to your account

Each company in Candid has a single user assigned as the primary contact. This defaults to the first user who signed up with Candid. You can add other users to your account and set different people as the primary as needed. There is no extra fee for adding more team members to your account and you can add as many as you like.

How to add a new user to your account

To add a new user to your account, start by heading to your settings page. Then scroll down and click on the Users drop-down menu:

Fill out the form with your team members details and click send invitation:

That person will then get an email asking them to accept their invitation by clicking on a link. When they click on the link they will be taken to a screen asking them to create a password:

Once they complete these steps they will be added to your account.

How do I change my email address?

The easiest way to change your email address is to go through the steps outlined above with the new email and then set that new email as the Primary contact:

You can then keep the old email as a secondary account or contact support and we can remove it for you. 

Note:If you or anyone else controls more than one of these emails, you will both need to log out of Candid entirely (close multiple open tabs, etc.) before claiming the new account invite – otherwise the system just assumes you're still the first user and skips the whole "create a password & claim your account" step altogether.

Can I delete an email or remove a user from Candid?

Yes, but if someone has an email associated with finalized orders we can't completely delete their email on the account because it would poke holes in our reporting system. We can however disable their ability to login into the account but you will still see their email listed on past orders. If the email is not associated with any orders then we can then delete that user's email and login entirely. If you have questions about removing an email from your account please contact support at

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