How to contact a vendor

Candid makes it easy for buyers and sellers to communicate with each other all from right inside the order page. No more endless emailing back and forth, instead, you can send messages to each other directly from within your orders and see all your communication in one place.

To get started, find the order you want to send the message in regards to. You can view a list of your orders on the Orders page (seen in the left-hand navigation menu below) or in your recent orders on your Buyer HQ page (seen below):

To send a message to a seller, simply open up the order you would like to send a message in regards to, and then click the Messages tab found in the upper right corner of the order. Type your message and click send:

After you send a message you will also see it in your message history:

Need to email your vendor outside of Candid? No problem! Just send our support team a message and we can get that contact info for you:

Still need help? Contact Us Contact Us